My life

Lurching from one disaster to another...just a suburban princess trying to get by!

Tuesday, 5 November 2013

Customer service...what's that?

During my working life I have always worked in client (or customer) service roles.  I like to think I excelled...after all, it's not hard to both do your job and give people a positive experience at the same time!

This past week I experienced both the best and worst customer service I've seen in a while.

Firstly, the good.  I recently changed hairdressers.  The old one was OK, but the salon was a bit noisy, a bit unprofessional...a bit "cheap" ie tacky.

My new hairdresser works for a trendy company with quite a few salons.  I will call him..."Sam".  He is an absolute joy.  Well presented, friendly, chatty but not overly so...makes a mean cup of coffee and gives a fantastic head & neck massage.  He is everything you want  hairdresser to be, with the possible exception of the blinding cost!

On the other hand, I have recently started getting my nails done at the local salon of a well known chain.  I go there as they do a good job and are substantially cheaper than their competitors.  The problem is the people skills of the staff...they have none!  As they don't introduce themselves I have nicknamed them all Surly, and they live up to it! 

I don't expect the world, but I do expect that staff in the businesses I visit have a basic level of customer service.  It's not hard to paste on a smile and be pleasant to your customers after all!

I know I sound old fashioned, some would say just plain old, but I remember a time when customer service was a priority for businesses, not a rarity.

Love Jo xxx

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