During my working life I have always worked in client (or customer) service roles. I like to think I excelled...after all, it's not hard to both do your job and give people a positive experience at the same time!
This past week I experienced both the best and worst customer service I've seen in a while.
Firstly, the good. I recently changed hairdressers. The old one was OK, but the salon was a bit noisy, a bit unprofessional...a bit "cheap" ie tacky.
My new hairdresser works for a trendy company with quite a few salons. I will call him..."Sam". He is an absolute joy. Well presented, friendly, chatty but not overly so...makes a mean cup of coffee and gives a fantastic head & neck massage. He is everything you want hairdresser to be, with the possible exception of the blinding cost!
On the other hand, I have recently started getting my nails done at the local salon of a well known chain. I go there as they do a good job and are substantially cheaper than their competitors. The problem is the people skills of the staff...they have none! As they don't introduce themselves I have nicknamed them all Surly, and they live up to it!
I don't expect the world, but I do expect that staff in the businesses I visit have a basic level of customer service. It's not hard to paste on a smile and be pleasant to your customers after all!
I know I sound old fashioned, some would say just plain old, but I remember a time when customer service was a priority for businesses, not a rarity.
Love Jo xxx